Many innovations to existing payment systems have been successful, but the question remains as to how e-money, a fundamentally new payment system, has fared. As mentioned earlier, most types of e-money take one of two forms: stored value cards and network e-money. Initially, many believed that these innovations would allow more retail and smaller-value transactions to be made electronically, paralleling the move to electronic funds transfer for large-value payments. Of course, substantial investments were needed to provide the infrastructure for using these types of payment devices and to ensure that enough consumers and merchants would use them to make the investments worthwhile. In the end, despite optimistic predictions, this first generation of e-money products was not widely adopted in the United States.
In general, stored-value cards have been successful in
closed payment systems, where e-money was the primary payment instrument
accepted, and have failed in open payment systems, where competing instruments
were readily available. Examples of closed system successes include mass
transit systems, college campuses, and military bases. Two well-publicized open
system e-money experiments that fizzled (one at the 1996 Olympics in Atlanta
and the other on the Upper West Side of Manhattan in 1997 and 1998) accepted
e-money at only limited locations and suffered operational difficulties.
Limited locations discouraged consumer use, while operational difficulties
discouraged merchant use. Both consumers and retailers were able to substitute
other payment instruments, which resulted ultimately in lack of either customer
or retailer support for the product.
Possibly as a result of these experiences, new e-money
plans target captive markets, including corporate expense accounts, teenagers
with allowances, and payroll for employees without bank accounts, and use the
existing, well-functioning credit card and debit card networks. The fundamental
e-money characteristic--that a liability is issued by an entity primarily for
the purpose of making payments--is retained. However, these new products are
similar to a standard debit card issued by the major networks in terms of
technical implementation, institutional arrangements, value transfer, recording
of transactions, and currency denomination.
I should note, however, that it took years for
ATMs and debit card networks to be widely used and accepted within the United
States. Ultimately these innovations in the payment system have proved
efficient and cost-effective for users. E-money may have a similar experience,
with natural setbacks at first, further evolutionary development, and
eventually a growing acceptance from the general public.
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